DCNE considers mental health care to be an essential medical service. We will continue to provide in person mental health sessions until you hear otherwise from us. Given that the Coronavirus and COVID-19 are causing a serious health crisis, we need to ensure the safety of those who come to use for care and the DCNE staff.
In an effort to continue care and protect you, we are still seeing people in person with enhanced cleaning and hand washing procedures, offering teletherapy sessions, and relaxing our cancellation policy.
DCNE is is taking the following precautions to protect our patients from COVID-19 and to help slow the spread of the coronavirus.
- Office seating in the waiting room and in therapy/testing rooms has been arranged for appropriate physical distancing.
- My staff and I wear masks.
- My staff maintains safe distancing.
- Restroom soap dispensers are maintained and everyone is encouraged to wash their hands.
- Hand sanitizer that contains at least 60% alcohol is available in the therapy/testing rooms.
- We schedule appointments at specific intervals to minimize the number of people in the waiting room.
- We ask all patients to wait in their cars or outside until no earlier than 5 minutes before their appointment times.
- Credit card pads, pens and other areas that are commonly touched are thoroughly sanitized after each use.
- Physical contact is not permitted.
- Tissues and trash bins are easily accessed. Trash is disposed of on a frequent basis.
- Common areas are thoroughly disinfected at the end of each day.
If you are experiencing any symptoms, have traveled outside the US in the last 14 days to a CDC Level 3 or Level 2 country, if you’ve been in contact with anyone with known exposure to the coronavirus or a confirmed case of COVID-19 and/or don’t feel comfortable coming in, please notify your DCNE provider and/or Rachelle ([email protected]), our Client Care Coordinator, to reschedule your sessions or to set up teletherapy sessions. Please do not come into the office if you are experiencing any symptoms.
If you come into the office for your session, please know that the professional staff that cleans our building and offices uses industry standard cleaning supplies. DNCE is also cleaning each office every day in addition to the professional cleaning staff, cleaning neurofeedback equipment, requiring staff and clients wear masks, and providing hand sanitizer for clients and staff. Please use hand sanitizer upon arriving and departing our offices. There is hand sanitizer in each of our offices for your use.
If you’d like to use teletherapy, please notify your DCNE provider and/or Rachelle ([email protected]).
We can use telephone or various online platforms for teletherapy. Many insurance companies are already legally required to reimburse for teletherapy sessions and it appears as if many more will begin to accept teletherapy for reimbursement given this public health situation. Please use secure internet connections when possible and be in a private space (like your home or office) instead of a public setting like a coffee shop or public workspack. Please also be sure to review and sign our non-secure communication policy should you prefer to use a method of communication that is not secure.
Our cancellation policy of 48 hours notice is being relaxed to 12 hours. If you feel like you’re having symptoms, please don’t come into the office. If you need to reschedule for a teletherapy session or postpone your session because you’re feeling sick, please notify us within 12 hours of your appointment so we can adjust. This policy is in place to keep you and us safe and to ensure that we can provide mental health care to those most in need, which may require us to reschedule appointments as well.
Mental health care is an essential medical service. We will continue to provide the best service we can and ask that you keep in touch and safe during this significant health crisis. We welcome all questions and considerations and look forward to continuing our work together.