The Washington, DC Center for Neurocognitive Excellence, LLC
I. ACCEPTANCE OF TERMS
By accessing and using our website or Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and any other applicable laws and regulations. If you do not agree with any part of these Terms, you must not use our website or Services.
II. DESCRIPTION OF SERVICES
The Washington, DC Center for Neurocognitive Excellence, LLC is the DC Metro Area’s premier center for the evaluation and treatment of ADD and ADHD. Our services include, but are not limited to:
- ADHD diagnostic evaluations
- Comprehensive psychological testing and assessment
- Neurofeedback and biofeedback treatment
- Individual and group therapy
- Counseling for anxiety, depression, and trauma
- EMDR therapy
- Coaching services
The specific services provided to each client will be determined based on their individual needs and treatment plan as developed by our clinical team and the client.
III. MEDICAL DISCLAIMER
The information provided on our website is for general informational purposes only and is not intended as a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition.
Mental health services require an evaluation by a licensed mental health professional before treatment can begin. Results from treatment vary depending on the individual client, their condition, and their adherence to the prescribed treatment plan.
IV. APPOINTMENT POLICY
A. Scheduling
Appointments can be scheduled by phone at 202-998-ADHD (2343), by email at [email protected], through our online scheduling system, or by text message. We offer free consultations to discuss our services and determine which options may be right for you.
B. Cancellations and Rescheduling
We understand that circumstances may arise that require you to cancel or reschedule your appointment. We request that you provide at least 48 hours notice for any cancellation or rescheduling or you may be charged up to the full cost of your appointment. This allows us to offer the appointment time to another client who may be waiting for care.
C. Late Cancellation/No-Show Fee
Appointments cancelled with less than 24 hours’ notice or missed appointments (“no-shows”) may be subject to a fee. This fee is not covered by insurance and will be the client’s responsibility.
D. Late Arrivals
If you arrive late for your scheduled appointment, your session may be shortened to accommodate our schedule, but you will be responsible for payment of the full session.
V. PAYMENT AND INSURANCE
A. Payment
Payment is expected at the time services are rendered unless prior arrangements have been made. We accept cash, checks, and major credit cards.
B. Insurance
We do not participate directly with insurance providers. However, we can provide you with a receipt for services (superbill) that you can submit to your insurance for potential reimbursement. Many of our clients receive significant reimbursement from their insurance providers for out-of-network services.
It is the client’s responsibility to verify insurance coverage for mental health services prior to their appointment. We recommend contacting your insurance provider to understand your out-of-network benefits.
C. Outstanding Balances
Clients with outstanding balances may be required to make payment arrangements before scheduling additional appointments. Accounts with balances over 90 days past due may be referred to a collection agency.
VI. CLIENT RESPONSIBILITIES
As a client of The Washington, DC Center for Neurocognitive Excellence, LLC, you agree to:
- Provide accurate and complete information about your health history, medications, and any changes in your condition
- Follow the treatment plan recommended by your provider
- Attend scheduled appointments and actively participate in your care
- Notify us of any concerns or problems with your treatment
- Update us about any changes in your contact or insurance information
- Pay for services in a timely manner as outlined in our payment policy
VII. WEBSITE USE
A. Content
All content on our website, including text, graphics, logos, images, and software, is the property of The Washington, DC Center for Neurocognitive Excellence, LLC and is protected by copyright laws.
B. User Conduct
When using our website, you agree not to:
- Use the website in any way that violates any applicable laws or regulations
- Attempt to gain unauthorized access to any portion of the website
- Use the website to transmit any viruses, malware, or other harmful code
- Interfere with or disrupt the operation of the website
- Collect or store personal data about other users without their consent
C. Third-Party Links
Our website may contain links to third-party websites that are not owned or controlled by The Washington, DC Center for Neurocognitive Excellence, LLC. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites. We encourage you to review the terms and privacy policies of any third-party websites you visit.
VIII. TEXT MESSAGE CONSENT
By providing your mobile phone number to The Washington, DC Center for Neurocognitive Excellence, LLC, you expressly consent to receive text messages from us, including but not limited to appointment reminders, scheduling confirmations, and other communications.
You understand that:
- Standard message and data rates may apply from your wireless provider
- You can opt out of receiving text messages at any time by texting “STOP” in response to any message or by contacting us directly
- Text messaging is not a secure form of communication, and there is some risk that information in a text message could be read by a third party
- Providing your mobile phone number is not a condition of receiving services from The Washington, DC Center for Neurocognitive Excellence, LLC
This consent remains valid until you opt out or notify us that you wish to revoke this consent.
IX. INTELLECTUAL PROPERTY
All content, materials, and information on our website, including but not limited to text, graphics, logos, images, and software, are the property of The Washington, DC Center for Neurocognitive Excellence, LLC and are protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works of any material from our website without our prior written consent.
X. LIMITATION OF LIABILITY
To the maximum extent permitted by law, The Washington, DC Center for Neurocognitive Excellence, LLC and its officers, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, or goodwill, arising out of or in connection with these Terms or the use of our website or Services.
In no event shall our total liability to you for all damages, losses, and causes of action exceed the amount paid by you, if any, for accessing our website or using our Services during the twelve (12) months preceding the event giving rise to such liability.
XI. INDEMNIFICATION
You agree to indemnify, defend, and hold harmless The Washington, DC Center for Neurocognitive Excellence, LLC and its officers, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising from or relating to:
- Your use of our website or Services
- Your violation of these Terms
- Your violation of any rights of a third party
- Your conduct in connection with our website or Services
XII. TELEHEALTH SERVICES
We may offer telehealth services through video conferencing or telephone. By using these services, you agree to the following:
- Telehealth services may not be appropriate for all mental health conditions
- There are potential risks to telehealth, including technology failures and privacy limitations
- In case of emergency, you understand that emergency protocols may need to be implemented
- You are responsible for maintaining the privacy and security of your own environment during telehealth sessions
- Insurance coverage for telehealth services varies, and you are responsible for confirming your coverage
XIII. TERMINATION
We reserve the right to terminate or suspend your access to our website or Services at any time, without notice or liability, for any reason, including but not limited to a breach of these Terms.
XIV. GOVERNING LAW
These Terms shall be governed by and construed in accordance with the laws of the District of Columbia, without regard to its conflict of law principles. Any dispute arising from or relating to these Terms or your use of our website or Services shall be subject to the exclusive jurisdiction of the courts in the District of Columbia.
XV. CHANGES TO THESE TERMS
We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting the updated Terms on our website. Your continued use of our website or Services after the posting of revised Terms constitutes your acceptance of such changes.
XVI. HIPAA COMPLIANCE
The Center for Neurocognitive Excellence complies with the Health Insurance Portability and Accountability Act (HIPAA). Please refer to our Privacy Policy for information on how we collect, use, and disclose your protected health information.
XVII. SEVERABILITY
If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect, and the invalid, illegal, or unenforceable provision shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable.
XVIII. ENTIRE AGREEMENT
These Terms, together with our Privacy Policy, constitute the entire agreement between you and The Washington, DC Center for Neurocognitive Excellence, LLC regarding your use of our website and Services, and supersede all prior or contemporaneous communications and proposals, whether electronic, oral, or written.
XIX. CONTACT INFORMATION
If you have any questions or concerns about these Terms, please contact us at:
The Washington, DC Center for Neurocognitive Excellence, LLC
1627 K ST NW, Suite 500
Washington, DC 20006
Email: [email protected]
Phone: 202-998-ADHD (2343)
By using our website or Services, you acknowledge that you have read these Terms, understood them, and agree to be bound by them.